Technology

UPS reportedly destroying packages due to customs confusion — thousands of parcels per day are seemingly affected by delays due to documentation issues

Source

Tom's Hardware

Published

Oct 11, 2025

TL;DR

AI Generated

Customs confusion due to changes in U.S. import regulations has caused thousands of packages per day to be stuck in UPS hubs, with missing information being a primary reason for delays. UPS attempts to contact shippers to complete required customs data, but if unsuccessful, the packages may be returned to the shipper or disposed of in compliance with U.S. customs regulations. This issue has already led to instances of items being destroyed after failing customs clearance, causing frustration for customers. While UPS claims to clear over 90% of packages through customs on the first day, the remaining 10% encountering issues could amount to a significant number of delayed items.

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EOS Invests $3M In Its Texas Manufacturing & Logistics Facilities to Serve North American Customers

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IEEE Spectrum•