Retailer denies memory replacement due to 4x increase in DDR5 pricing, says price increase would equate to an 'upgrade' for the customer — Australian retailer refuses to replace faulty Corsair kit

An Australian retailer, Umart, refused to replace a faulty Corsair 32 GB DDR5-5600 kit for a customer, citing a 4x increase in DDR5 pricing, which they claimed would be an "upgrade." Despite having similar kits in stock, the store offered a refund at the original price, significantly lower than the current market price. When the customer mentioned Australian consumer law, Umart provided a convoluted interpretation, preventing the customer from seeking a direct RMA from Corsair. The situation escalated when Umart allegedly took the faulty RAM "hostage," leading to involvement from Corsair and Hardware Unboxed. The outcome remains uncertain as the story unfolds.