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NZXT hit with civil RICO suit in California over controversial PC rental biz — class-action lawsuit alleges PC Flex Program is a 'bait-and-switch-scheme' that included used and inferior hardware

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Tom's Hardware

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NZXT and its partner Fragile are facing a civil RICO lawsuit in California over their PC Flex Program, accused of being a 'bait-and-switch scheme' with used and inferior hardware. The lawsuit alleges that the program misled customers about the hardware they would receive and denied them ownership as implied in marketing. Fragile, not NZXT, handles subscriptions, billing, and hardware swaps, leading to confusion and scrutiny. Despite previous controversies, including a 2021 recall and a 2023 settlement, NZXT has not commented on the lawsuit. Customers enrolled in the Flex program are advised to review their contracts as the legal battle unfolds.

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