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Customer buys RTX 5080 from Best Buy, but got rocks instead — $1,200 GPU arrived in tampered box with broken seal

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Tom's Hardware

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A customer purchased an Asus TUF RTX 5080 GPU from Best Buy for $1,200 but received rocks instead of the graphics card. The box had a broken seal and shipping labels directly on the retail box. Best Buy's support team was unable to help, denying a refund after an investigation. The victim was advised to pursue a credit card chargeback for a refund. This incident highlights the challenges of customer protection systems in major retailers and the importance of recording unboxings for evidence in such cases.

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