Articles tagged with "AI, Valve, Customer Support"

Steam files suggest Valve is developing internal'SteamGPT' AI bot — aimed at tackling customer support tickets and CS2 anti-cheat

Valve is reportedly working on an AI bot called "SteamGPT" for internal use, aimed at handling customer support tickets and assisting with anti-cheat measures in games like Counter-Strike 2. The bot, as indicated by files found in Steam, will have access to account details, trust scores, and the ability to influence bans. It may also be involved in managing the anti-cheat system for CS2. While it's unclear how far along in development SteamGPT is or if it will be released, this marks Valve's first venture into AI tools, potentially contributing to the company's operational efficiency.