Trillions Spent and Big Software Projects Are Still Failing

Despite trillions spent on IT projects, software failures persist, with success rates not significantly improving over the past two decades. The article highlights various high-profile failures, such as the Canadian government's Phoenix payroll system and the U.K. Post Office's Horizon system, showcasing the common factors contributing to these failures. The piece emphasizes the need for improved project management, governance, and accountability in the IT industry to address the ongoing challenges. Additionally, it discusses the importance of honesty, skepticism, ethics, and human-centered AI in mitigating software failures and ensuring the reliability of IT systems.