Treating enterprise AI as an operating layer

The article discusses the importance of treating enterprise AI as an operating layer within organizations to embed intelligence directly into operational platforms. It contrasts the approach of model providers like OpenAI and Anthropic, who offer intelligence as a service, with incumbent organizations that treat AI as an operating layer, integrating it into workflows and governance for continuous improvement. The piece emphasizes the significance of converting messy operations into AI-ready signals and institutional knowledge to enhance AI performance. It also highlights the value of human-in-the-loop design, where experts guide AI systems to resolve ambiguity and improve decision-making. Ultimately, the article underscores that organizations' ability to capture, refine, and compound their operational knowledge will provide a lasting edge in the AI era.