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Toshiba refuses to replace large hard drive that was under warranty — company offers refund at the purchase price, not the higher currfent retail price

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Tom's Hardware

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AI Generated

Toshiba is facing criticism for refusing to replace a 20+ TB enterprise hard drive under warranty, offering only a refund at the original purchase price instead of the current higher retail price. This decision has sparked disappointment among buyers, especially in corporate settings where factors like reliability and manufacturer support are crucial. The shortage of memory and storage chips, driven by AI demands, is affecting the tech market, leading to issues like Silicon Power imposing a 15% depreciation fee on returned RAM sticks due to price increases. As companies navigate these challenges, buyers are left grappling with the impact on warranties and replacements.

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