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ISP tricked customers about fiber optics being used in their internet service, German court rules — 'full fiber' customers found to have 'last mile' copper connections

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Tom's Hardware

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A German court has ruled against ISP 1&1 for misleading customers by labeling its fiber-to-the-curb service as fiber-optic DSL, despite still using copper cables for the final connection. The company's marketing led customers to believe they were receiving full fiber optic connections when, in reality, copper cables were used for the last mile. The court found that the use of 'fiber optics' in the branding was deceptive, as customers expected a full fiber optic connection. Although the ruling is being appealed, the decision highlights the importance of accurate advertising in the tech industry.

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