Gearbox CEO channels inner Claptrap, offers himself up as personal tech support over rampant Borderlands 4 PC performance issues — 'Would you like help tuning with your personal specification?'

Gearbox CEO Randy Pitchford is offering personal tech support to Borderlands 4 players facing PC performance issues, attributing problems to high hardware demands. Despite backlash, he suggests adjusting settings like resolution and frame generation to improve performance. While some users find his support helpful, others criticize his approach. Gearbox has released performance patches and continues to work on optimization, but Pitchford's messaging has been met with mixed reactions, reminiscent of the series' quirky character Claptrap.