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Cooler Master apologizes for telling users to pry apart melting-prone 16-pin connectors to fix them, instructs customer support teams to stop recommending modifications — company also discontinues problematic right-angle connector

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Tom's Hardware

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Cooler Master has issued an apology for advising users to modify melting-prone 16-pin connectors and has halted customer support from recommending such fixes. The company has discontinued the problematic right-angled connector and now includes straight 12V-2x6 connectors in their newer power supplies. Quality control measures have been enhanced to ensure compatibility with various graphics cards, and new connectors will feature a two-toned color indicator for proper installation. Existing customers with faulty connectors can request replacements. Cooler Master has not received reports of customer damage due to connector modifications but acknowledges the potential risks involved.

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