Anthropic nuked a company's access to Claude, stopping 60 employees dead in their tracks — support via Google Form is the only recourse for vague usage policy violation

Anthropic abruptly cut off a company's access to Claude, leaving 60 employees stranded due to an alleged violation of usage policy. The only recourse provided was a Google Form for support. The CEO of the affected company criticized Anthropic's actions on Twitter, highlighting the lack of transparency in the shutdown. After significant backlash, access was eventually restored, raising concerns about overreliance on a single AI service provider and the importance of diversifying tech solutions to mitigate risks.